Last Updated: [22/01/2026]
At Balvedhaa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Website URL] or purchase our herbal cosmetic and skin care products.
1. Information We Collect
We collect information to provide better service and process your orders efficiently.
A. Personal Information
When you make a purchase, register an account, or subscribe to our newsletter, we may collect:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Billing address, shipping address, email address, and phone number.
- Skin Profile Data: (Optional) Information regarding your skin type or concerns if you complete a quiz or consultation to receive personalized herbal product recommendations.
B. Payment Information
We do not store your credit/debit card details. All payment transactions are processed through secure third-party payment gateways (e.g., Razorpay, Stripe, PayPal).
C. Technical Data
We automatically collect information about your device and browsing actions, including your IP address, browser type, operating system, and how you interact with our site.
2. How We Use Your Information
We use the collected data for the following purposes:
- Order Fulfillment: To process and deliver your herbal cosmetic products.
- Customer Support: To respond to your inquiries or handle returns/refunds.
- Personalization: To recommend specific herbal remedies or skin care routines suited to your needs.
- Marketing: To send you updates about new product launches, exclusive offers, or skin care tips (only if you have opted in).
- Improvement: To analyze website usage and improve our product offerings.
3. Sharing Your Information
We do not sell your personal data. We only share information with third parties necessary to operate our business:
- Service Providers: Shipping companies (to deliver orders) and payment processors.
- Marketing Partners: Tools we use to send emails or manage advertisements (e.g., Google Analytics, Mailchimp).
- Legal Obligations: If required by law or to protect the rights and safety of Balvedhaa and its customers.
4. Cookies
We use cookies to enhance your shopping experience, remember your cart items, and analyze site traffic. You can choose to disable cookies through your browser settings, though some features of our site may not function properly.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Opt-out of marketing communications at any time.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- Balvedhaa
- Email: [vidhyagummadavelli@gmail.com]
- Address: [Scottish Provident Building Belfast BT1 6JH]
- Phone: [02890 918 247]