Last Updated: [22/01/2026]
At Balvedhaa, we strive to provide you with the highest quality herbal skin care products. However, we understand that sometimes issues may arise. This policy outlines how we handle returns, refunds, and exchanges.
1. Hygiene and Safety
Due to the nature of our products (personal care and cosmetics), we do not accept returns or exchanges on opened or used products for hygiene and safety reasons. Once a seal is broken or a package is opened, it cannot be resold.
2. Eligibility for Returns/Replacements
You are eligible for a return or replacement only under the following circumstances:
- Damaged/Defective Product: The item arrived leaking, broken, or physically damaged.
- Wrong Item Delivered: You received a product different from what you ordered.
- Expired Product: The product received is past its expiry date.
Note: Minor damage to the outer packaging (cardboard box) that does not affect the product inside is not considered a defect.
3. Reporting an Issue
To claim a refund or replacement, you must report the issue within [e.g., 48 hours] of delivery.
Please email us at [Insert Support Email] with the following details:
- Order Number.
- A brief description of the issue.
- Photos or Video clearly showing the damage, defect, or wrong item.
Important: We cannot process a claim without photo/video proof.
4. Refund and Replacement Process
Once your claim is received and inspected:
- Replacement: If approved, we will ship a replacement product to you at no extra cost.
- Refund: If a replacement is not available or you prefer a refund, we will initiate a refund to your original method of payment.
- Please allow [e.g., 5-7 business days] for the credit to appear in your bank account or credit card statement.
5. Cancellations
- Before Shipping: You may cancel your order for a full refund if it has not yet been shipped. Please contact us immediately.
- After Shipping: Once an order has been dispatched, it cannot be cancelled.
6. Skin Sensitivities
We list all ingredients on our labels and website. We strongly recommend checking the ingredient list for known allergies and performing a patch test before full use. We do not offer refunds or returns for skin reactions or allergies, as individual skin compatibility varies.
7. Contact Us
For any return-related queries, please reach out to us:
- Email: [vidhyagummadavelli@gmail.com]